Regpack FAQ

Frequently Asked Questions

Are refunds easy to process through the system?

Yes! You have the ability to make payment adjustments and refunds directly through your Regpack admin account.
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Can I offer payment plans to my applicants?

One of our most popular features is our Autobilling. We offer the ability to setup scheduled payments and payment plans for your applicants. You can even decide which applicants can select which payment plans, so if you want some applicant types to have the option for certain plans but not others, you can do that easily with our system!
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Do past applicants that are no longer active count towards my applicant total?

In your applicant count we only include applicants who are REAL! You decide who is in the count and who is not!
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Does Regpack have a discount code tool?

Yes. You can create a discount code for a certain dollar amount or a percentage based discount, that when used will deduct that amount for the applicant’s cart. You have the option to set up a discount based on the user’s entire cart OR on specific products only. You can even limit how many times the code is used. Learn more.
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Does the system support a variety of currencies?

Accept and manage your payments in most currencies.
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How soon can I start accepting payments in my application?

Begin accepting payments immediately, with rates as low as 1.5% for processing!
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How soon will I receive payments into my account?

You will begin to receive your payments as early as the day after the payment processes. You can choose payouts daily, weekly, or monthly. There is also an option to receive a deposit only when a threshold you set has been met.
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Is it possible to issue a partial refund in Regpack?

Yes. Through your admin backend, you can look up a payment transaction and refund it directly through the system. You can control the amount of a refund. A unique transaction ID will be generated for all refunds. There is no cost for issuing a refund.
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Is there an extra cost for emailing, reporting, or cost per applicant in Regpack?

No, there is no extra cost for emailing, reporting or applicants. Regpack offers unlimited use of features, which include forms, fields, logic, emails, reports, exporting, etc. Our pricing tiers are based on the number of applicants you have in your system. We do not charge anything extra per applicant. Learn more about our pricing tiers on our pricing page here.
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What kinds of payment types can I accept?

You can accept several methods of payments, including credit cards, debit cards and e-checks.
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