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Administrator Billing Types

Admin License Levels:

  • Owner – includes access to all elements of the product and full permission to speak with Regpack representatives about all elements of the account. All owners MUST be Super Admins.
  • Super Admin – includes read and write access to all building, payment, and reporting elements of the product including permission to speak with Regpack representatives about all elements of building, payment, and reporting elements.
  • Financial Admin – includes read and write access to all payment elements of the product including permission to speak with Regpack representatives about all elements regarding payments.
  • API Admin – strictly for accessing our Open API and webhook tools. It can’t be accessed by any individual(s) outside of the API connection. API admin licenses are not eligible for discounts, special promotions, or group pricing.
  • Collaborator – includes only read and write access to user information.
  • Guest – includes only read only access to user information.

Only Super Admin, Financial Admin, and Collaborator(s) are able to communicate with the Service Provider Support Team via email. Only Super Admin(s) are eligible for training session(s) and scheduled phone calls. Please see – www.regpacks.com/pricing – or speak with your sales rep for more details.

NOTE: Account sharing is prohibited. All admins who login to manage your project must be registered as a Super Admin, Financial Admin, Collaborator, or Guest, and will be billed accordingly. Failure to abide by these guidelines is in direct opposition to our Data Processing Agreement, which protects the safety and security of all user and payment data, and will result in immediate suspension of your account.

Month to Month Billing Cycle Terms:

  • The first payment is not included in the setup fee payment.
  • The monthly cycle is billed for the upcoming 30 days.
  • Admin fees are billed regardless of project status. There are options to suspend your account so as not to incur a monthly charge. You must contact Support in writing for suspension approval and processing.
  • Suspended accounts can not be altered, adjusted, or amended by any Service Provider representative or employee.
  • Account will be locked out if payment for admin fees is not received by the due date.
  • All accounts are automatically billed through a saved payment method (e-check or credit card). If no payment method is supplied in the system, payment for 12 months must be issued in advance.

Annual License Billing Terms:

  • Payment is due at the time the setup fee is paid.
  • Licenses are valid for the number of months paid for, either 12 or 24 months.
  • Licenses will automatically renew after the term has ended.
  • License holders are required to provide 30 days written notice of cancellation in order to prevent automatic renewal of license term. Cancellation requests are routed through our support team (support@regpacks.com).
  • The Service Provider may modify the license fees one per calendar year with 30 days’ notice, provided that the increase does not exceed 10% over current fees paid per admin license.

Terms are based on the amount of admin licenses and cost per license as outlined in your cart. Client can login to their Regpack account and navigate to “Billing” to review their current billing and cart items. Reach out to Support at support@regpacks.com for further information.

General Billing Terms: 

  • Month to Month License
    • Includes unlimited applicants across all projects
    • Includes additional projects
    • Includes unlimited collaborators and view-only users
    • License(s) must be paid in full at the beginning of the contract term
    • Contracts will renew after the initial term is complete
  • Annual License(s)
    • Includes unlimited applicants across all projects
    • Includes additional projects
    • Includes unlimited collaborators and view-only users
    • License(s) must be paid in full at the beginning of the contract term
    • License(s) will renew after the initial term is complete