When your applicants are on autobilling plans that a product category specific (see this article for more), the payments they make will by default pay for all of the items outside of the plan first, and then the products within the plan second (since they will continue making payments for this product).
Although this is something typically you would not need to adjust, we give you the option to make the payment count towards the products associated with the payment plan first if desired.
To adjust this setting, first make sure you are on the Autobilling page. Navigate to the “Settings” drop-down menu, and select “Autobilling”.
Click tools at the top of the page, and then click general settings
Click the toggle next to “Balance outside of plan is paid last” to toggle it “on”.
Make sure to click save once you are done!