Home » Help Center » Billing Cycle Terms

Billing Cycle Terms

Month to Month Billing Cycle Terms:

  • The first payment is not included in the setup fee payment.
  • The monthly cycle is billed for the upcoming 30 days.
  • Admin fees are billed regardless of project status. There are options to suspend your account so as not to incur a monthly charge. You must contact Support in writing for suspension approval and processing.
  • Suspended accounts can not be altered, adjusted, or amended by any Service Provider representative or employee.
  • Account will be locked out if payment for admin fees is not received by the due date.
  • All accounts are automatically billed through a saved payment method (e-check or credit card). If no payment method is supplied in the system, payment for 12 months must be issued in advance.

Annual/Two Year License Billing Terms:

  • Payment is due at the time the setup fee is paid.
  • Licenses are valid for the number of months paid for, either 12 or 24 months.
  • Licenses will automatically renew after the term has ended.
  • License holders are required to provide 30 days written notice of cancellation in order to prevent automatic renewal of license term. Cancellation requests are routed through our support team (support@regpacks.com).
  • The Service Provider may modify the license fees one per calendar year with 30 days notice, provided that the increase does not exceed 10% over current fees paid per admin license.

Terms are based on the amount of admin licenses and cost per license as outlined in your cart. Clients can log into their Regpack account and navigate to “Billing” to review their current billing and cart items. Reach out to Support at support@regpacks.com for further information.

General Billing Terms: 

  • Month to Month License
    • Includes unlimited applicants across all projects
    • Includes unlimited projects
    • Includes 5 collaborators per Super Admin/Owner license, 1 additional Collaborator license per Financial Admin, and unlimited free Guest Admins
    • License(s) must be paid in full at the beginning of the contract term
    • Contracts will renew after the initial term is complete
  • Annual License(s)
    • Includes unlimited applicants across all projects
    • Includes unlimited projects
    • Includes 5 collaborators per Super Admin/Owner license, 1 additional Collaborator license per Financial Admin, and unlimited free Guest Admins
    • License(s) must be paid in full at the beginning of the contract term
    • License(s) will renew after the initial term is complete

More on Billing Types

Account Access Note: Account sharing is prohibited. All admins who log in to manage your project must be registered as a Super Admin, Financial Admin, Collaborator, or Guest, and will be billed accordingly. Failure to abide by these guidelines is in direct opposition to our Data Processing Agreement, which protects the safety and security of all user and payment data, and will result in immediate suspension of your account.