NOTE: Only electronic (ACH/credit card payments) can be refunded in our system, and only within 60 days of the initial charge. This is only possible if you have payments running through our payment processor. This is the ONLY way to refund electronic payments. Manual Refunds will not trigger a credit card refund.
To begin, make sure you are in the Users interface by selecting the “Users” tab located to the right of the Regpack logo
Find the user you would like to process a refund for and click on their payments number (the middle of the three numbers). Clicking on the payment id (PID) that enables you to see additional information about the payment.
- For payments that are eligible for a refund you will see a red refund button. Enter the amount you would like to refund (either full or partial refunds are allowed) and click the issue refund button. Also feel free to enter any remarks at this time.
- The system will prompt you for an approval to make sure you really want to refund this amount. Once you approve the system will do the action and the payee will receive the funds directly to the credit card that they used for the transaction.
If you are unable to process the refund, or have any other questions, please send an email to firstname.lastname@example.org.