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Refund or Cancel Electronic Payments

Authorized payments can be cancelled without incurring processing fees.

To cancel an authorized payment, navigate to the user panel and click the 3 dots next to the authorized payment you want to cancel or amend under the “Payments” tab. Click “Cancel Payment” and follow the steps shown below:

cancel authorized payment

To issue an electronic refund after the funds have been captured, navigate to the user panel and click the 3 dots next to the payment you want to refund under the “Payments” tab. Click “Issue refund” and follow the steps shown below:

how to issue an electronic refund

Electronic (ACH/debit/credit card) payments made through Regpack’s payment processor can be refunded or cancelled within Regpack. Super Admins and Financial Admins can process refunds within 60 days of the transaction. After 60 days, the admins can contact the Regpack payments team (payments@regpacks.com) to initiate the refund with the payment processor. Manual Refunds will not trigger a credit card refund, as they are a representation of funds exchanged outside of Regpack.

What does authorized/capture/approved mean in Regpack? Find out here