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Why are WePay payments pending?

I just opened registration and all my payments are pending?

Wepay reviews transactions when accounts are created to protect themselves from anything malicious or fraudulent.

This review typically takes 1-2 business days to complete, after which the funds will be labeled approved in Regpack, and will appear in your WePay account.

Reviews are completely normal. While the payments are pending, the users will not receive a receipt, so we recommend creating an email to send to users so they know they have completed registration. You can trigger the email on payments –> Payment was marked as: pending.

Why is my applicant’s e-check still pending?

Users need to confirm their bank account with Wepay before e-checks can be processed. If the e-check is still pending, it’s likely the user didn’t confirm their account. The account is confirmed by two micro-deposits (less than $.25) that are posted to their bank account in 2-5 business days. The payment amounts are confirmed via a link that is provided in an email. After this, the payment will move from ‘pending’ to ‘started’ in 1-2 business days.

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