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How to File a Purchase Protection Claim

If you purchased the Purchase Protection service when registering for your event or program, and would like to file a claim, you can do so below.

Before beginning the form, please make sure you have supporting documents ready to go, as you will be required to upload those forms as part of the claim submission process. Supporting documents should include doctor notes and other evidence of the health circumstances that required the cancellation.

If the reason provided is an illness, you are required to provide a write-up from a physician explaining the diagnosis, date contracted, and symptoms, as well as confirmation from the physician that the applicant could not attend the event due to this diagnosis. If the reason provided is an injury, you are required to provide a write-up from a physician explaining the diagnosis, and confirmation from the physician that the applicant could not attend the event due to this diagnosis. If the reason provided is death, you will need to provide a certificate for the deceased immediate family member and/or registered attendee.

To review the terms of eligibility, please click here.

Once your form is submitted, your claim will be reviewed and processed. All updates will be sent to the contact information provided on your claim.

Please note: Claims must be submitted within 30 (thirty) days of the incident and must be completed in full to be processed. Claims are processed and paid out within 45-60 business days. Delays are possible during peak seasons and holidays.

If you have any questions about this process, please email claims@regpacks.com.

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