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Registrant FAQ

What is Regpack Purchase Protection?

Purchase Protection is a service that can reimburse you if you need to cancel unexpectedly due to health reasons.

Who qualifies for Regpack Purchase Protection?

Anyone is eligible if this service is offered. Physical products and/or merchandise are not covered by this service, but if you’re attending a conference, event, camp, or training course you can be reimbursed if can’t attend because you, or a member of your family, gets sick or unexpectedly passes away.

What does reimbursement include?

As noted above, it doesn’t cover physical products or merchandise, and it doesn’t include cost of separate travel, but it does include the cost of attending the event, camp, conference, or program and travel if it is included in the cost of the program.

What is the cost of Purchase Protection?

The cost of Regpack Purchase Protection is a small percentage of your total eligible order. For example, you’ll be able to cover an order of $2,500 for a fee of around $100.

Before adding Purchase Protection to your cart, you will be able to view the price and decide on how to proceed, unless it is mandated by the event organizer.

Additionally, as you add or remove orders from your cart, the cost of the Purchase Protection will change to reflect your event or program choice.

When can I purchase Regpack Purchase Protection?

Purchase Protection can be purchased any time you login to make a payment in Regpack. It can be purchased at any point up until the actual date of the event or program.

Can Regpack Purchase Protection be canceled?

Regpack Purchase Protection cannot be canceled once purchased. It is a non-refundable addition to your order once paid.

How can I file a claim?

File a claim here.

Any claim submitted that meets the conditions for reimbursement must include a doctor’s note or death certificate and other relevant supporting documents. Be sure to have these documents ready when completing the claim form as you will be asked to attach them to the claim submission.

Qualified claims include illness or death of the applicant or the applicant’s immediate family. Read the full Terms here.

Can pay for Purchase Protection in installments?

Purchase Protection must be paid in full at the time of enrollment. As noted above, if you add more eligible orders to your cart our service will automatically calculate any additional enrollment fees and include them in their cart.

If you are enrolled in any automatic billing plans, the fee for Purchase Protection will be paid with your first installment.

If I do not purchase Regpack Purchase Protection during my initial registration, can I come back and purchase at a later date?

Yes, Regpack Purchase Protection can be purchased at any point before the start of the event or program. If you have any questions, reach out to your program’s administrator to get the plan added to your cart.

What will the transaction on a bank/credit card statement look like for Regpack Purchase Protection?

The Purchase Protection payment will appear as PurchaseProtection on the your bank or credit card statement.

How long does it take for a claim to be processed?

This depends on the supporting documents submitted with the claim, but most claims for Regpack Purchase Protection are processed within 10 business days. If the claim is approved, the funds will be provided within a few weeks.

If my claim is rejected, can I still get a refund?

You will need to contact the Administrator of your event or program regarding any additional refunds if your Purchase Protection claim is not approved.