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Purchase Protection Terms & Conditions

What is covered:

The cost of your booking, minus any clothing/merchandise, will be reimbursed, if the applicant is unable to attend a registered and completely paid for event. The coverage applies to death, accident, or illness of the applicant OR a member of their immediate family. Immediate family is considered the husband, wife, partner, civil partner, parent, child, or sibling of the applicant.

What is not covered:

The below scenarios are not eligible for any claims or reimbursement:

  • An illness or the death of the applicant, a member of a group or a member of their immediate family is caused by surgery, a change of treatment or medication for a pre-existing medical condition;
  • The applicant or person acting on their behalf cannot provide a doctor’s report for accident or illness;
  • The symptoms that accompany a normal pregnancy are the sole reason the customer cannot attend a booked event;
  • The applicant or person acting on their behalf cannot return any unused tickets or vouchers forming part of the booking;
  • The applicant or person acting on their behalf cannot provide evidence of the unused tickets when applying for a refund;
  • The booked event/service is canceled, abandoned, postponed, curtailed or relocated;
  • The applicant decides not to attend a booked event other than for a reason covered by this plan;
  • The applicant or person acting on their behalf can recover any part of the booking;
  • The applicant or person acting on their behalf makes a false or fraudulent refund application or supports a refund application by false or fraudulent document, device or statement.
  • Travel or associated expenses (unless travel costs are included as part of the total booking price), or any loss other than the purchase price, including booking fee, of the booked event.
  • Costs incurred by the customer in submitting or providing evidence to support their refund application.
  • Any consequence of war, invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolutions, insurrection, military or usurped power, riot, civil commotion, strikes, lockout, terrorism, malicious intent or vandalism, confiscation or nationalization of or requisition or destruction of or damage to property by or under the order of any government or public or local authority.
  • Any loss caused directly or indirectly by: ionizing radiations or contamination by radioactivity from nuclear fuel or from any nuclear waste from the combustion of nuclear fuel; the radioactive toxic explosive or other hazardous properties of any explosive nuclear assembly or nuclear component thereof.
  • Any loss caused directly or indirectly by damage or destruction directly occasioned by pressure waves caused by aircraft or other aerial devices traveling at sonic or supersonic speeds.

Quick Glossary:

  • Accident – A bodily injury confirmed by a doctor that prevents the customer from attending the booked event.
  • Applicant – A person who has made a booking alone or as part of a group on the Regpack system.
  • Doctor – A qualified medical practitioner registered with a recognized professional body. A doctor cannot be the customer or a member of their immediate family.
  • Emergency Services – The Police, Fire and Rescue Service or Emergency Medical Services.
  • Booking/Booked/Registered Event – The pre-planned and pre-booked service(s)/event(s)/ticket(s) transacted by the customer.
  • Illness – A physical or mental condition confirmed by a doctor that prevents the customer from attending the booked event.
  • Immediate family – The husband, wife, partner, civil partner, parent, child, brother or sister of the customer.
  • Normal Pregnancy – Symptoms which normally accompany pregnancy (including multiple pregnancy) and which are generally of a minor and/or temporary nature (e.g. morning sickness, fatigue etc.) which do not represent a medical hazard to mother or baby.
  • Pre-existing medical condition – Any disease, illness or injury (whether diagnosed or not) at the date of booking.

How to file a claim:

The applicant, or their legal guardian/authorized representative, must complete our claim submission form found here. Any claims must be submitted with information and documents supporting the request for reimbursement. The information you provide us with must be in English and any costs incurred in translations will be at your expense.

If the claim is approved, the applicant will be reimbursed with the approved value of the claim. If, for any reason, the claim for indemnity is not covered or approved we will provide written correspondence to the individual submitting the claim.

All claims reimbursements will be settled in in the currency in which the order was paid originally. Regpack, nor it’s partners, are responsible for any transaction or conversion fees incurred from any reimburse deposits.

Claims must be submitted within 30 (thirty) days of the incident and must be completed in full to be processed.

Data Protection:

To submit claims, Regpack may need to collect data directly from end users for the purpose of processing claims. This data falls under the Data Protection Act and is defined as sensitive.

Personal details may be transferred to countries outside the EEA. The information will be treated in accordance with GDPR guidelines and protocols.