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Purchase Protection Terms & Conditions

What is covered:

The cost of your booking, minus any clothing/merchandise, will be reimbursed, if the applicant is unable to attend a registered and completely paid for event due to one of the covered circumstances. Claims can be filed if applicants were unable to attend part of or all of the event. The coverage applies to death, accident, or illness of the applicant OR a member of their immediate family. Immediate family is considered the husband, wife, partner, civil partner, parent, child, or sibling of the applicant.

What is not covered:

The below scenarios are not eligible for any claims or reimbursement:

Quick Glossary:

How to file a claim:

The applicant, or their legal guardian/authorized representative, must complete our claim submission form found here. Any claims must be submitted with information and documents supporting the request for reimbursement. The information you provide us with must be in English and any costs incurred in translations will be at your expense.

If the claim is approved, the applicant will be reimbursed with the approved value of the claim. If, for any reason, the claim for indemnity is not covered or approved we will provide written correspondence to the individual submitting the claim.

All claims reimbursements will be settled in in the currency in which the order was paid originally. Regpack, nor it’s partners, are responsible for any transaction or conversion fees incurred from any reimburse deposits.

Claims must be submitted within 30 (thirty) days of the incident and must be completed in full to be processed. Claims are processed and paid out within 45-60 business days. Delays are possible during peak seasons and holidays. All claims and supporting documentation need to be provided in English in order to be reviewed and processed.

Data Protection:

To submit claims, Regpack may need to collect data directly from end users for the purpose of processing claims. This data falls under the Data Protection Act and is defined as sensitive.

Personal details may be transferred to countries outside the EEA. The information will be treated in accordance with GDPR guidelines and protocols.

Additional Terms

Minimum purchase price for a Purchase Protection plan is $7 USD, regardless of product price.

Payouts from approved claims are capped at $3,000 USD.

Please note, Purchase Protection eligibility dates vary according to the length of the event or program.

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