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Creating a New User Account

Creating a new user account will be the same in both an individual system and a group system.

To begin, make sure you are in the User Management interface by selecting the “Users” tab located on the left hand side:


Next, click on the tools button (located on the top right hand side), and then click the button titled “Create User” on the bottom left of the pop-out.

create new user or family in regpack

At this point, you will need to enter the email address that will become the log-in email for the users account.

Once you have a selected a valid email, you can choose to set a password for them, or to have the system generate one.

If you have the system generate one, your user will be able to reset the password upon log in by clicking “forgot password” and following the instructions in the forgot password email.

After the password has been established, you will be taken to the first page of the registration form.

From here, you can choose whether to enter more known information or allow the user to continue registration from there. If this is a group system then you will have to create their first sub-unit.

Creating a New Sub-Unit for a New Family

Simply click on the newly created users status bar and when the box populates, click ‘Family’.

 Product design

Once you click “create new camper / sub-unit”, you will be taken to the form where a new child / sub-unit is added and can fill in the details there.

You can fill in as much or as little as you’d like and then direct the head until to complete any additional fields and/or forms.

Trigger Email

If you would like to send an email to the new user / family upon account creation, you can set up an email to send once the account is created, and include the login email and the link to continue registration.

Simply create that email (how to create an email) and then trigger that email to send when a user account is created. You can learn more about triggering emails here.