If you have a user or user’s that have a product in their cart and you need to remove it, follow the steps below.
To begin, make sure you are in the User Management interface by selecting the “Users” tab located to the right of the Regpack logo.
Find the user whose cart you want to edit. You might want to remove a product from a known user’s cart, meaning you know their first and last name.
Or you might want to remove a product from a user or group of users who match specific criteria. If this is the case, simply filter the users to find all users who match this criteria.
To filter your users, from the User Management page you’ll click the green “Filter” button at the top of your user list. Then click “Filter Options” on the right and you can add all the criteria for your search, including filtering users by specific fields, products ordered, payments made, and more.
Once you locate the user you want and open their cart. You can open a cart by clicking on the first dollar amount on their line in user management, as shown below:
In a family system, you will need to click “View” on the cart you want to view. The cart will appear automatically in an individual system.
Once you can view the cart, simply click the red “Remove” button next to the product you want to remove.
In some cases, a product is marked “Unlock (Admin’s Only” instead of “Remove”. Simply click the button and confirm you’d like to unlock the product. Then you can either remove the units and re-lock the product.
Note that you can also add a product to the user’s cart here as well. Simply click the blue “add product” button on the bottom right.