Getting Started with Regpack

New Client FAQ

I want to move forward with Regpack. What do I do?

That’s great news! Be in touch with your sales rep, call us at 855-377-7707, or email sales@regpacks.com to get started.

I told my Regpack sales rep I want to get started. Now what?

You will receive a Welcome Letter via email. If you don’t receive it within one business day, please let us know.

I followed the directions in the Welcome Letter, and paid my setup fee. What do I do next?

A Project Manager will contact you within two business days.

If you want to be ahead of the game, start by gathering your current/future registration documents together to hand off to your Project Manager.

How do I set up my merchant account?

After paying your set up fee, you will need to fill out the “Merchant Set Up Form” in your Regpack account. The Regpack team will do the rest!

How soon can my project go live?

The projected timeline for going live is 10 business days after you pay your setup fee and provide all of your documents to your assigned Project Manager.

Additionally, we have a rush fee service that can get you live as quickly as 5 business days.

When is my first bill due?

Our billing clock starts from the moment your setup fee is paid so your first monthly bill is due 30 days from that point.

Can I add more admins to my account?

Be sure to let your sales rep know. You can choose to add more admins at the start of your account so they can be a part of the build process or add them after the system is established and you know more the level of access they’ll need.

What if I want other admins to have training?

Our training sessions are limited to one Super Admin per session, but all Super Admin can receive up to 3 individual training sessions that can be scheduled at their convenience. They simply need to contact support@regpacks.com to schedule time with one of our trainers.

Can I switch to the annual plan?

Of course! We have two different annual plans, 12-month and 24-month plans. Each comes with their own set of perks and both will save you at least 10% on your bill. Please contact us at sales@regpacks.com or payments@regpacks.com if you’d like to switch.

How secure is Regpack?

All of the information held on our servers are encrypted. All of our web pages are HTTP secure.

In short, all the GREAT COMMENTS you read about Regpack are TRUE!

OUTSTANDING support and service from RegPack staff. Super EASY for attendees to register. Gave us the EXACT DATA we needed to plan and prepare for our event. Quick process to contact attendees with important info. Email "triggers" allowed us to send "custom" emails to attendees with a few clicks. QUICK process to update our "products." Will definitely use again for our next event.
avatar Cindy Thompson CREW Planning Team

Great Job Team Regpack!

We reviewed several software programs and Regpack beat them all hands down. But the real test is always the support. Shortly after we signed up, Carina quickly created and uploaded our forms. Then Jeree was very helpful with the training. The software is so easy to learn and the support is top notch.
avatar Mark Price Camp Conquest

I highly recommend Regpack!

It is awesome to have an online registration system that can be so easily modified to fit our every need. From the initial inquiry phone call all the way to final training call, the customer service was kind, thorough and very helpful.
avatar Stephani Pretti Children's and Student Ministry Pastor, Christ's Church of Flagstaff

The platform goes beyond the traditional event management system!

Not only can Regpack help you coordinate your event registration needs, but it also allows you to manage and track individual customers, create personalized email communications, set up individualized user login portals, generate data reports and build internal workflows, such as permission levels and status tracking.
avatar Nick Gonzales University of Wisconsin-Madison

I am beyond thrilled with the outcome!

Our camp registration is no simple process so I decided to make the jump to an online registration system. We have so many price points, discounts, and add ons that it made the process complicated but you would never know by how amazing Regpack has been! Their customer service is outstanding and they make you feel like everything is achievable!
avatar Jennifer Lake Vice President, CSA Martial Arts & Wellness School

Everyone has been speedy and very helpful. Amanda was quick and great with communication!

The ease and simplicity of the program is a big pro. I love that our once paper registration will all be handled online. It makes for virtually no mistakes!
avatar Crissy White Athletic Director, Greenbrier Country Club

Regpack has not yet missed a single opportunity to meet or surpass our expectations.

From the front end sales guys to our Project Manager to the actual support team, the Regpack folks walk their talk. A lot of services *say* they're customer-service-oriented, and I'm sure most at least *want to be*. Regpack, though, has not yet missed a single opportunity to meet or surpass our expectations!
avatar Celia Cooksey Summer Programs Director, Spartanburg Day School

What is Regpack?

Regpack is an online registration software that creates intelligent application processes with integrated payment processing.

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Admin tools that save you time!

Your process, automated.

Find and create applicant groups according to YOUR needs. Automate your online registration.

Your website, our technology.

Don't send applicants away! Embed your process seamlessly onto your website.

Integrated Payment Processing

Applicants can pay easily within the registration process. Manage payments, send invoices, and more!

Save 60+ Admin Hours Every Month!

Online registration automation tools that work for you! Save time and work smarter.

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