At Regpack, the gears that keep our platform running smoothly are powered by the Operations team — where adaptability meets strategy. This month, Codey sat down with Calvin, the brains behind the team, to talk about continuous improvement, the real work behind seamless registration and billing systems, and (of course) the disappointing evolution of Warheads.
“Automating collections ensures clients get paid on time and lets them focus on running their programs instead of chasing payments.” — Calvin, Head of Operations
Q: Be honest—how many browser tabs do you have open right now, and how many are Regpack dashboards?
Calvin: 51 tabs. Three of them are Regpack dashboards. Pretty standard, honestly. Lots to keep track of!
Q: If Operations had a theme song, what would it be?
Calvin: “Genie in a Bottle” by Christina Aguilera. It just popped into my head and made me laugh.
Q: What’s one Regpack feature you wish users appreciated more?
Calvin: Autobill — without question. It’s one of the most powerful tools we offer.
Q: If you had a magic wand to fix one client setup challenge, what would it be?
Calvin: Resistance to change. Switching systems is hard, but change usually means improvement — and that’s where Regpack shines.
Q: What keeps you up at night in Ops?
Calvin: Getting clients onto packages. They’re the best deal, but no one likes being “upsold” after they think the deal is done.
Q: Most unexpected use of Regpack you’ve seen?
Calvin: A client used Regpack to handle insurance applications and generate provider reports. Not typical, but it showed our flexibility.
Q: What does continuous improvement look like in Ops?
Calvin: Always asking, “Does this still make sense?” Small tweaks add up to big gains.
Q: What’s the most underrated Ops survival skill?
Calvin: Writing. Clear communication makes or breaks everything we do.
Q: If you could automate one part of your job, what would it be?
Calvin: End-of-month processes. That would free me up to focus on client engagement ideas.
Q: An operational change you’re proud of this year?
Calvin: The Project Blueprint redesign. It made onboarding and setup far more intuitive.
Q: Go-to snack on a busy day?
Calvin: Apple Warheads. They’re not as sour as they used to be — I think we’ve just gotten tougher.
Q: Biggest Ops myth you’d like to bust?
Calvin: That a phone call will solve everything faster. Often, details in writing get us to the root issue more quickly and let us loop in the right team members.
Q: If Regpack handed out merit badges, what would Ops earn daily?
Calvin: Emergency Preparedness. We’re great at diving into problems and solving them quickly.
From Autobill’s hidden power to the Ops team’s daily “merit badge” in emergency preparedness, Calvin shows how continuous improvement isn’t just a philosophy at Regpack — it’s a practice. Even if Warheads aren’t as sour as they used to be, Ops proves that adaptability, strategy, and a sense of humor keep things running smoothly behind the scenes.
